1. If you received a product that is faulty, you have a whole year to return it.
  2. If the product that you received is faulty, but it was not your fault, you can still return it with proof of purchase like receipts or credit card statements.
  3. If the product that you received is your fault and it was not your fault, but the product arrived with some production defects, then the 30 days limit does not apply to you. You can still return the product with proof of purchase like receipts or credit card statements.

Electrical Products

Asda has a policy of accepting refunds or exchanges for electrical products without proof of purchase. If you can provide them with a printed paper bank or credit card statement, it has the potential to suffice. However, if you have your original receipt but not the original tender type used to make your purchase, they will issue a refund to an Asda gift card at the current selling price.

If you have an electrical product that you bought from Asda and it has some sort of fault, you can return it with its original receipt or other proof of purchase within a whole year.

Music, Video, and Games

If you purchase any digital or physical product from Asda, you must return it with the original receipt or proof of purchase. However, unlike electrical products, Asda only offers a one-time-only exchange of titles for music, video, and game purchases. This means that for a particular piece of music, video, or game you can only use their exchange or refund option once. For example, if you bought RDR2, you can return the game but not more than once. Once you return the game, you are not eligible for another refund or exchange of RDR2.

General Problems with Returns

Asda’s returns policy can be confusing sometimes and there are many people who struggle with it. For instance, although there is not a clear statement that indicates that opened games, music, or videos can not be returned, there seems to be a consensus that Asda does not refund these products once they are opened. This seems to be valid for exchanges as well. If you open and start your product that is in one of these categories, you probably will not be able to return or exchange that product within the 30 days time limit, which is applicable in other product categories. However, in order not to create confusion, this is not exactly stated in Asda’s returns policy. It is only a common struggle that the customers have suffered from.

Asda’s 2010 advert which boosted the 100 days return option for several clothing categories had been criticized by customers for being in contradiction with the Sale of Goods Act. Asda later revoked their return policies.

Before starting your return process, it is recommended by many customers to look up their specific return policies on the category that they wish to return a product. If you want to visit their official information about returns, but we would still recommend making a bit further research into your own product as well. Good luck!