What To Do Before Request a Return?
You must return any purchased items within 30 days, including any clothes, accessories, or other items you may have used. The items must be unworn, unwashed, and in their original shoebox with the tags still attached. ..
If you are not in the area, here is a summary of how to initiate a return request via email and the website. Any other method, such as letter, phone, or in person, is strongly not recommended. To initiate a return request:
- Go to www.drmartens.com and scroll down to the “RETURNS” section.
- Click “Create Return Label”
- Here are the requirements you must fill: First Name, Last Name, Web Order #, and Email
Please complete the return label below to submit your order. Your Name Your E-Mail Order Number
If you receive a package that is well-wrapped, it means that the package was packed in another box. If the package is damaged or has a postal sticker, they will not accept your return.
Make sure you keep your refund request current so that you don’t have to wait any longer than necessary for your refund. ..
Dr. Martens Return Policy
They are unable to accommodate exchanges for tracking purposes. Please place a new order if you are required a different size or style. Once your return is received, a refund will be issued in the original form of payment.mAt this time, Dr. Martens Retail Stores are unable to accept returns or exchanges for online purchases. Dr Martens brief return policy are available in approximately 300 stores in the United Kingdom. Almost all of them are only stockists. After purchasing from www.drmartens.com, one would not anticipate being able to return to these merely stockists even if they had the store locator app installed on their phone because they do not have physical locations in many other countries outside of the UK where returns and exchanges can be done without issue ..
Return Terms & Conditions
If you have any items that are unused and not in their original condition, they must be returned within 30 days. If you do not have any items to return, then you can either trade it in for a different size or style, or simply process a return within 5-7 business days.
Received a Wrong Item
If you purchase a product from the US website, you will be able to receive a gift return. This means that if you have an issue with your product, you can contact customer service and they will help you out.
How Much Does It Cost To Make a Return Label?
If you want to return a product, you’ll need to create a return label and pay $7 for the process. However, this label is only valid within the United States.
Once you have received an email confirming your account credit, the entire return process can then take approximately 2-3 weeks, depending on the warehouse traffic. Please constantly track your return number.
If you have any questions about your purchase, please contact our customer service at support@drmartens.com for more information. If you would like a refund, please contact us in the same currency as your order and we will process it for you. Thank you for your understanding!
If you’re unhappy with your purchase, you can request a return and receive a refund once they receive your return request. Additionally, Dr. Martens offer student discounts. ..
